The BushWear Customer Experience: Buy With Confidence
Buying clothing online, or buying anything online, can sometimes be daunting- especially if you are buying from a company you haven't used before. What happens if you buy the wrong size? What if your order is faulty or damaged? If you prefer to order by telephone from a catalogue, what are the benefits of shopping online? There's a lot consider, so we've broken down the BushWear online experience with the aim of helping you to navigate our site with complete confidence.
Whilst we still hope to excite you with our catalogues, having tens of thousands of items available from our suppliers means we are only able to give you the edited highlights - our top picks if you like. On our website, however, you'll always find a wider range of products available alongside helpful ideas, further images, product videos and even reviews on the items you are interested in (the reviews are user generated and come from your stalking peers). If it's not in our catalogue, check the website - there are plenty of products waiting to tempt you!
There is nothing better than walking round a retail store and spotting something on sale or in the reduced section- 50% off teabags, straight into the trolley with a tea party imminent. You can't get deals like this in a catalogue, which is static, but on our dynamic website you have instant access to all of our promotions - and to top things off you may even stumble across a discount code, which can only be redeemed online. For extra convenience, you can also receive our special offers and seasonal deals straight into your email inbox. Sign up to our newsletter and you can receive notifications of all the bargains the second they hit the digital shelf.
The BushWear Experience
The true BushWear experience doesn't come from the discounts which we offer but from within our customer services department in which every member of our team plays a part. No matter the issue, the BushWear team are here to assist you. If you're not familiar with your consumer rights when shopping online, I suggest you have a quick read of- which.co.uk - I want to return something I bought online. This will inform you how ordinary companies handle problems, but read on to see what extraordinary companies do when it comes to buying online.
There are plenty of companies that go the extra mile for their customers, but we strive to go even further. If you buy the wrong item, as long as it still has its original tags attached and has not been worn (apart from trying on) you have one year to return it to us for a full refund or exchange. If an item is damaged or faulty, the same applies. No hassle, no fuss, just smiles all around. Simply give us a call before returning an item and we'll assist you throughout the process. When returning items to us, we'll make sure that larger and more expensive items tracked. This allows both of us to keep an eye on it and make sure it doesn't get lost in the plethora of parcels that circulate on a daily basis. Now if you're thinking that all this may be expensive, you needn't worry. We offer collections and next day returns services completely free of charge. For smaller items we will give you our free post address - drop your parcel into the post office and then go about your day as normal.
Shopping online with BushWear really couldn't be easier. You're guaranteed a first class service so why not have a look at what we can offer you right away.